Digital Delivery Policy

Digital Products Only

All products offered by WPPlugShop are digital products. These may include WordPress plugins, themes, templates, tools, software-related assets, and membership-based access. No physical merchandise, printed materials, or shipped goods are included with any order unless clearly stated otherwise.

Delivery Timeline

In most cases, delivery is completed immediately after payment is successfully processed. Customers are generally able to access their purchase right away. In limited cases, access may take up to 5 to 15 minutes due to payment confirmation, automated processing, or a temporary system delay.

Delivery Methods

Depending on the product type, delivery may be provided through one or more of the following methods:

• Direct download access after checkout
• Secure access through the customer account dashboard
• Order confirmation email containing delivery details or access instructions

Account-Based Access

Some products or memberships may require a customer account in order to access downloads, order history, and account-related benefits. Customers are responsible for maintaining access to the email address used during checkout and for keeping their account login details secure.

Email Delivery and Customer Responsibility

Customers must provide a valid email address at checkout. If a confirmation email is delayed or not visible, customers should review their spam, junk, promotions, or filtered folders. An incorrect email address may prevent successful delivery of order information.

Manual Review and Verification

To help prevent fraud, protect customers, and support secure payment processing, some orders may be placed under temporary review before delivery is finalized. If this occurs, delivery may be delayed until verification is complete. This process helps maintain the safety and integrity of our digital business operations.

Failed or Delayed Access

If a customer completes payment but does not receive access within a reasonable timeframe, they should contact support with their order details. We review verified delivery issues and work to restore or confirm access as quickly as possible.

No Physical Shipping

WPPlugShop does not ship products by mail, courier, freight, or any other physical delivery method. We do not offer cash on delivery, warehouse dispatch, or printed fulfillment. Every qualifying order is fulfilled digitally only.

Technical Delivery Issues

On rare occasions, delivery or access may be affected by browser settings, email filtering, customer login issues, payment processing delays, or temporary website maintenance. If an issue occurs, our support team can help verify the order and guide the customer toward resolution.

Policy Updates

We may update this Digital Delivery Policy from time to time to reflect operational, legal, technical, or customer service changes. The latest version of this policy will always be posted on this page.