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Astra ProSupportCandy Satisfaction Survey Addon – Customer Feedback & Ticket Ratings
Frequently Asked Questions What is the SupportCandy Satisfaction Survey Addon? The SupportCandy Satisfaction Survey Addon is a WordPress helpdesk extension that adds
The SupportCandy Satisfaction Survey Addon is a WordPress helpdesk extension that adds customer satisfaction ratings and feedback to SupportCandy support tickets. It helps support teams collect structured feedback about the service provided on individual tickets.
The addon allows businesses using SupportCandy to collect customer ratings and optional feedback after support tickets are resolved. This creates a dedicated customer feedback workflow within the SupportCandy ticketing environment.
Yes. The Satisfaction Survey functionality allows customers to rate their support experience for a ticket. SupportCandy provides a survey page where customers can submit their rating after receiving the survey link.
Yes. The SupportCandy customer feedback area can display the ticket number, rating, and feedback associated with customer reviews. This gives support managers more context than a rating alone.
Yes. SupportCandy documents survey email notifications that can be sent when a customer or support agent closes a ticket, or when a ticket is closed automatically. The delay before sending the survey can also be configured.
Yes. SupportCandy provides settings for customizing the survey email subject and body. The email can include the satisfaction survey link so customers can access the rating page associated with their support ticket.
Yes. SupportCandy’s customer feedback area provides filtering by rating, making it easier for support teams to review customer responses and identify patterns in support performance.
No. It is designed as an extension of the SupportCandy WordPress helpdesk ecosystem. If you need a generic website survey system unrelated to support tickets, a standalone WordPress survey plugin may be more appropriate.
It can be useful for WooCommerce businesses that use SupportCandy to manage customer support tickets. In that setup, customer satisfaction feedback can complement an existing WooCommerce support workflow, although the addon itself is a SupportCandy extension rather than a dedicated WooCommerce survey plugin.
The addon is well suited to WordPress businesses, agencies, SaaS companies, WooCommerce stores, digital product businesses, and support teams that use SupportCandy and want to measure customer satisfaction after support interactions.
The SupportCandy Satisfaction Survey Addon is a WordPress helpdesk extension for collecting customer satisfaction ratings and feedback related to SupportCandy support tickets. It adds a structured feedback layer to the customer support workflow.
The addon helps SupportCandy users collect customer ratings and feedback about their support experience. This can give support teams additional insight into customer satisfaction and the quality of individual support interactions.
Yes. The Satisfaction Survey functionality is designed to let customers submit ratings associated with their support experience. Ratings can then be used by support teams when reviewing customer feedback and ticket performance.
Yes. Customer feedback is a dedicated part of the SupportCandy Satisfaction Survey functionality. This allows a support team to consider written customer comments alongside satisfaction ratings rather than relying only on a numerical or selectable rating.
Yes. The Satisfaction Survey functionality is designed around collecting feedback following support interactions, including workflows associated with ticket closure. Survey email settings can be configured within the SupportCandy environment.
SupportCandy provides dedicated email-template settings within its Satisfaction Survey functionality. This allows administrators to configure the messaging used when requesting customer feedback.
Yes. SupportCandy provides an Add New Rating area within the Satisfaction Survey settings. This gives administrators the ability to configure the rating choices used for their customer satisfaction workflow.
Yes. SupportCandy includes dedicated customer feedback functionality within the Satisfaction Survey section. This helps administrators review the feedback collected through their support-ticket satisfaction workflow.
No. It should be understood as a SupportCandy extension rather than a general-purpose WordPress survey platform. It is most relevant to websites that use the SupportCandy helpdesk and want customer satisfaction feedback connected to their support process.
It can be useful for WooCommerce businesses that use SupportCandy to manage customer support. In that setup, satisfaction ratings and customer feedback can complement the store’s existing support workflow. However, the addon itself is a SupportCandy satisfaction survey extension rather than a dedicated WooCommerce survey plugin.
The SupportCandy Satisfaction Survey Addon is a WordPress helpdesk extension that adds customer satisfaction ratings and feedback to the SupportCandy support-ticket workflow. It helps businesses collect customer opinions about the service and support provided on individual tickets.
The addon lets SupportCandy users collect customer ratings and optional written feedback after support interactions. The collected responses can help support teams evaluate customer satisfaction and identify opportunities to improve service quality.
Yes. Customers can access a dedicated satisfaction survey and submit a rating for the support they received after their ticket is resolved. SupportCandy can associate the rating with the relevant support ticket for later review.
Yes. After selecting a satisfaction rating, customers can be redirected to a feedback page where they can provide optional written feedback. This gives support teams additional context beyond the rating itself.
Yes. SupportCandy’s Satisfaction Survey functionality supports survey emails sent after a ticket has been closed. Administrators can configure the survey workflow and the timing used for sending the customer feedback request.
Yes. SupportCandy allows administrators to add and customize rating options. Rating labels, colors, background colors, and confirmation text can be configured to suit the support team’s feedback workflow.
Yes. The Customer Feedback area provides an overview of customer reviews, including ticket information, ratings, and feedback. Administrators can filter the displayed feedback by rating to make customer-response analysis easier.
Yes. SupportCandy provides a dedicated satisfaction-survey shortcode, [wpsc_sf], which can be placed on a WordPress page configured for the customer satisfaction survey. Customers can use this page to rate the support they received after their ticket is resolved.
No. The Satisfaction Survey is designed as an extension of the SupportCandy WordPress helpdesk ecosystem. It is intended for websites using SupportCandy that want to add customer satisfaction feedback to their support-ticket process rather than operate a completely independent survey platform.
It can be useful for WooCommerce businesses that use SupportCandy to manage customer support. Customer satisfaction ratings and ticket feedback can complement a WooCommerce support workflow, although the Satisfaction Survey addon itself is a SupportCandy extension rather than a dedicated WooCommerce survey plugin.
Please note: This is a digital product. Due to its digital nature, all sales are final — no refund will be provided after purchase and delivery. Please see our Refund Policy before purchasing.
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