Product Overview
SupportCandy Satisfaction Survey Add-on is a powerful customer feedback extension available at WP Plug Shop that integrates customer rating and satisfaction surveys directly into the SupportCandy helpdesk workflow, allowing support teams to gather ratings and feedback after ticket closures.
Why This Product Is Useful
Standard helpdesk setups often lack native mechanisms to measure post-resolution customer sentiment, leaving support managers in the dark about service quality. This extension solves that limitation by automatically triggering feedback requests and collecting valuable CSAT ratings as soon as a ticket is resolved.
Key Features
- Automated Survey Emails: Automatically dispatch satisfaction survey prompts to customers immediately upon ticket closure.
- Custom Rating Scales: Choose from intuitive rating formats including star ratings, emojis, or numerical scores.
- Feedback Comment Boxes: Allow customers to leave detailed written comments alongside their ratings to explain their experience.
- Agent Performance Tracking: Monitor individual support staff performance metrics and CSAT scores directly from your helpdesk dashboard.
Main Benefits
- Measure Service Quality: Gain clear, quantifiable insights into customer sentiment and overall support team performance.
- Boost Customer Retention: Identify unhappy customers quickly and resolve outstanding issues before they churn.
- Identify Training Opportunities: Use agent-specific ratings to pinpoint areas where support staff may need additional training.
- Seamless Ecosystem Integration: Hook directly into the powerful SupportCandy ticketing and user management framework.
Best Use Cases
- E-commerce Customer Service: Collect instant buyer feedback after resolving order, digital access, or refund support tickets.
- IT & Tech Helpdesks: Measure user satisfaction for internal or client-facing technical support desks.
- Agency Client Support: Track client happiness and service quality across ongoing maintenance and retainer tickets.
- SaaS Success Portals: Gauge customer support effectiveness to improve overall product adoption and retention.
Who Should Use This Product?
This extension is essential for customer support managers, helpdesk administrators, client portal operators, e-commerce store owners, and WordPress developers utilizing SupportCandy.
WP Plug Shop Access Benefits
When you download SupportCandy Satisfaction Survey Add-on from WP Plug Shop, you receive:
- GPL-Friendly Access: Utilize the extension freely across your web properties and client project installations.
- Scanned Digital Files: Enjoy complete peace of mind with clean, malware-free, and virus-scanned downloads.
- Instant Digital Access: Download your files immediately after checkout and deploy them to your WordPress environment within minutes.
- Secure Checkout: Experience a safe, trusted transaction process on our professional marketplace.
Product Details
| Attribute | Specification |
|---|
| Compatibility | WordPress Core, SupportCandy Plugin |
| Plugin Type | Premium Helpdesk Satisfaction Survey Extension |
| License Type | GPL-Friendly Access |
| File Format | Secure ZIP Archive |
Feature Comparison
| Feature | SupportCandy Satisfaction Survey Add-on | Default SupportCandy Helpdesk |
|---|
| Post-Ticket Surveys | Automated CSAT survey requests sent upon ticket closure | No native post-resolution rating or survey system |
| Rating Formats | Customizable stars, emojis, and numerical rating scales | Standard ticket reply messaging only |
| Agent Analytics | Track individual support staff performance and satisfaction scores | Basic ticket count metrics without satisfaction data |
| Customer Feedback | Dedicated rating inputs and written comment boxes | Requires manual follow-up emails for feedback collection |
Pros and Considerations
| Pros | Considerations |
|---|
| Automates the collection of CSAT ratings and customer feedback upon ticket resolution | Requires the core SupportCandy plugin to be installed and active on your WordPress site |
| Provides actionable analytics to monitor support staff performance and service quality | Requires configuring automated email templates to ensure survey emails deliver smoothly |
Final Verdict
If you want to measure service quality, track agent performance, and gather valuable customer feedback, the SupportCandy Satisfaction Survey Add-on available at WP Plug Shop is your ultimate helpdesk extension.
Frequently Asked Questions
What is SupportCandy Satisfaction Survey Add-on?
SupportCandy Satisfaction Survey Add-on is a powerful customer feedback extension available at WP Plug Shop that integrates customer rating and satisfaction surveys directly into the SupportCandy helpdesk workflow, allowing support teams to gather ratings and feedback after ticket closures.
How are satisfaction surveys triggered?
Surveys are automatically dispatched via email to customers immediately upon the closure or resolution of a support ticket.
What rating formats are supported?
The add-on supports intuitive rating formats including star ratings, emojis, and numerical scores, accompanied by written comment boxes for detailed feedback.
Are the files from WP Plug Shop secure and GPL-friendly?
Yes. At WP Plug Shop, we provide clean, thoroughly scanned, and secure digital files with GPL-friendly access, ensuring safe deployment across your WordPress web projects.
Does this extension require the core SupportCandy plugin?
Yes. Because this is an official extension, it requires the base SupportCandy helpdesk plugin to be installed and active on your WordPress site.
Can I track individual support agent performance?
Yes. The extension enables you to monitor individual support staff performance metrics and CSAT scores directly from your helpdesk dashboard.
Can customers leave written comments with their ratings?
Yes. Customers can submit detailed written feedback alongside their star or emoji ratings to explain their support experience.
Who should use this extension?
This extension is essential for customer support managers, helpdesk administrators, client portal operators, e-commerce store owners, and WordPress developers using SupportCandy.
SupportCandy Satisfaction Survey Add-on
Verified from VirusTotal 100% Original Product and Virus Free. Free New Version Lifetime On Single Purchase. Unlimited Website Usage Price is in US dollars and included tax
$ 150.00Original price was: $ 150.00.$ 3.99Current price is: $ 3.99.Buy confidently with secure digital checkout, account-based downloads, and a cleaner WPPlugShop product experience.
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Product Overview
SupportCandy Satisfaction Survey Add-on is a powerful customer feedback extension available at WP Plug Shop that integrates customer rating and satisfaction surveys directly into the SupportCandy helpdesk workflow, allowing support teams to gather ratings and feedback after ticket closures.
Why This Product Is Useful
Standard helpdesk setups often lack native mechanisms to measure post-resolution customer sentiment, leaving support managers in the dark about service quality. This extension solves that limitation by automatically triggering feedback requests and collecting valuable CSAT ratings as soon as a ticket is resolved.
Key Features
Main Benefits
Best Use Cases
Who Should Use This Product?
This extension is essential for customer support managers, helpdesk administrators, client portal operators, e-commerce store owners, and WordPress developers utilizing SupportCandy.
WP Plug Shop Access Benefits
When you download SupportCandy Satisfaction Survey Add-on from WP Plug Shop, you receive:
Product Details
Feature Comparison
Pros and Considerations
Final Verdict
If you want to measure service quality, track agent performance, and gather valuable customer feedback, the SupportCandy Satisfaction Survey Add-on available at WP Plug Shop is your ultimate helpdesk extension.
Frequently Asked Questions
What is SupportCandy Satisfaction Survey Add-on?
SupportCandy Satisfaction Survey Add-on is a powerful customer feedback extension available at WP Plug Shop that integrates customer rating and satisfaction surveys directly into the SupportCandy helpdesk workflow, allowing support teams to gather ratings and feedback after ticket closures.
How are satisfaction surveys triggered?
Surveys are automatically dispatched via email to customers immediately upon the closure or resolution of a support ticket.
What rating formats are supported?
The add-on supports intuitive rating formats including star ratings, emojis, and numerical scores, accompanied by written comment boxes for detailed feedback.
Are the files from WP Plug Shop secure and GPL-friendly?
Yes. At WP Plug Shop, we provide clean, thoroughly scanned, and secure digital files with GPL-friendly access, ensuring safe deployment across your WordPress web projects.
Does this extension require the core SupportCandy plugin?
Yes. Because this is an official extension, it requires the base SupportCandy helpdesk plugin to be installed and active on your WordPress site.
Can I track individual support agent performance?
Yes. The extension enables you to monitor individual support staff performance metrics and CSAT scores directly from your helpdesk dashboard.
Can customers leave written comments with their ratings?
Yes. Customers can submit detailed written feedback alongside their star or emoji ratings to explain their support experience.
Who should use this extension?
This extension is essential for customer support managers, helpdesk administrators, client portal operators, e-commerce store owners, and WordPress developers using SupportCandy.
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$ 150.00Original price was: $ 150.00.$ 3.99Current price is: $ 3.99.