SupportCandy Satisfaction Survey Addon – Customer Feedback & Ticket Ratings

Frequently Asked Questions

What is the SupportCandy Satisfaction Survey Addon?

The SupportCandy Satisfaction Survey Addon is a WordPress helpdesk extension that adds customer satisfaction ratings and feedback to SupportCandy support tickets. It helps support teams collect structured feedback about the service provided on individual tickets.

What does the SupportCandy Satisfaction Survey Addon do?

The addon allows businesses using SupportCandy to collect customer ratings and optional feedback after support tickets are resolved. This creates a dedicated customer feedback workflow within the SupportCandy ticketing environment.

Can customers rate a SupportCandy support ticket?

Yes. The Satisfaction Survey functionality allows customers to rate their support experience for a ticket. SupportCandy provides a survey page where customers can submit their rating after receiving the survey link.

Can customers leave written feedback with their rating?

Yes. The SupportCandy customer feedback area can display the ticket number, rating, and feedback associated with customer reviews. This gives support managers more context than a rating alone.

Can SupportCandy send a satisfaction survey after a ticket is closed?

Yes. SupportCandy documents survey email notifications that can be sent when a customer or support agent closes a ticket, or when a ticket is closed automatically. The delay before sending the survey can also be configured.

Can the SupportCandy survey email be customized?

Yes. SupportCandy provides settings for customizing the survey email subject and body. The email can include the satisfaction survey link so customers can access the rating page associated with their support ticket.

Can SupportCandy satisfaction ratings be filtered?

Yes. SupportCandy's customer feedback area provides filtering by rating, making it easier for support teams to review customer responses and identify patterns in support performance.

Is SupportCandy Satisfaction Survey a standalone WordPress survey plugin?

No. It is designed as an extension of the SupportCandy WordPress helpdesk ecosystem. If you need a generic website survey system unrelated to support tickets, a standalone WordPress survey plugin may be more appropriate.

Is the SupportCandy Satisfaction Survey Addon useful for WooCommerce stores?

It can be useful for WooCommerce businesses that use SupportCandy to manage customer support tickets. In that setup, customer satisfaction feedback can complement an existing WooCommerce support workflow, although the addon itself is a SupportCandy extension rather than a dedicated WooCommerce survey plugin.

Who should use the SupportCandy Satisfaction Survey Addon?

The addon is well suited to WordPress businesses, agencies, SaaS companies, WooCommerce stores, digital product businesses, and support teams that use SupportCandy and want to measure customer satisfaction after support interactions.

Frequently Asked Questions

What is the SupportCandy Satisfaction Survey Addon?

The SupportCandy Satisfaction Survey Addon is a WordPress helpdesk extension for collecting customer satisfaction ratings and feedback related to SupportCandy support tickets. It adds a structured feedback layer to the customer support workflow.

What does the SupportCandy Satisfaction Survey Addon do?

The addon helps SupportCandy users collect customer ratings and feedback about their support experience. This can give support teams additional insight into customer satisfaction and the quality of individual support interactions.

Can customers rate SupportCandy support tickets?

Yes. The Satisfaction Survey functionality is designed to let customers submit ratings associated with their support experience. Ratings can then be used by support teams when reviewing customer feedback and ticket performance.

Can customers leave feedback with their SupportCandy rating?

Yes. Customer feedback is a dedicated part of the SupportCandy Satisfaction Survey functionality. This allows a support team to consider written customer comments alongside satisfaction ratings rather than relying only on a numerical or selectable rating.

Can SupportCandy send a customer satisfaction survey after a ticket is closed?

Yes. The Satisfaction Survey functionality is designed around collecting feedback following support interactions, including workflows associated with ticket closure. Survey email settings can be configured within the SupportCandy environment.

Can the SupportCandy satisfaction survey email be customized?

SupportCandy provides dedicated email-template settings within its Satisfaction Survey functionality. This allows administrators to configure the messaging used when requesting customer feedback.

Can SupportCandy satisfaction ratings be customized?

Yes. SupportCandy provides an Add New Rating area within the Satisfaction Survey settings. This gives administrators the ability to configure the rating choices used for their customer satisfaction workflow.

Can SupportCandy customer feedback be filtered or reviewed?

Yes. SupportCandy includes dedicated customer feedback functionality within the Satisfaction Survey section. This helps administrators review the feedback collected through their support-ticket satisfaction workflow.

Is SupportCandy Satisfaction Survey a standalone WordPress survey plugin?

No. It should be understood as a SupportCandy extension rather than a general-purpose WordPress survey platform. It is most relevant to websites that use the SupportCandy helpdesk and want customer satisfaction feedback connected to their support process.

Is SupportCandy Satisfaction Survey useful for WooCommerce stores?

It can be useful for WooCommerce businesses that use SupportCandy to manage customer support. In that setup, satisfaction ratings and customer feedback can complement the store's existing support workflow. However, the addon itself is a SupportCandy satisfaction survey extension rather than a dedicated WooCommerce survey plugin.

Frequently Asked Questions

What is the SupportCandy Satisfaction Survey Addon?

The SupportCandy Satisfaction Survey Addon is a WordPress helpdesk extension that adds customer satisfaction ratings and feedback to the SupportCandy support-ticket workflow. It helps businesses collect customer opinions about the service and support provided on individual tickets.

What does the SupportCandy Satisfaction Survey Addon do?

The addon lets SupportCandy users collect customer ratings and optional written feedback after support interactions. The collected responses can help support teams evaluate customer satisfaction and identify opportunities to improve service quality.

Can customers rate a SupportCandy support ticket?

Yes. Customers can access a dedicated satisfaction survey and submit a rating for the support they received after their ticket is resolved. SupportCandy can associate the rating with the relevant support ticket for later review.

Can customers leave written feedback with their SupportCandy rating?

Yes. After selecting a satisfaction rating, customers can be redirected to a feedback page where they can provide optional written feedback. This gives support teams additional context beyond the rating itself.

Can SupportCandy send satisfaction survey emails after ticket closure?

Yes. SupportCandy's Satisfaction Survey functionality supports survey emails sent after a ticket has been closed. Administrators can configure the survey workflow and the timing used for sending the customer feedback request.

Can the SupportCandy satisfaction survey ratings be customized?

Yes. SupportCandy allows administrators to add and customize rating options. Rating labels, colors, background colors, and confirmation text can be configured to suit the support team's feedback workflow.

Can SupportCandy customer feedback be filtered by rating?

Yes. The Customer Feedback area provides an overview of customer reviews, including ticket information, ratings, and feedback. Administrators can filter the displayed feedback by rating to make customer-response analysis easier.

Can the satisfaction survey have its own WordPress page?

Yes. SupportCandy provides a dedicated satisfaction-survey shortcode, [wpsc_sf], which can be placed on a WordPress page configured for the customer satisfaction survey. Customers can use this page to rate the support they received after their ticket is resolved.

Is SupportCandy Satisfaction Survey a standalone WordPress survey plugin?

No. The Satisfaction Survey is designed as an extension of the SupportCandy WordPress helpdesk ecosystem. It is intended for websites using SupportCandy that want to add customer satisfaction feedback to their support-ticket process rather than operate a completely independent survey platform.

Is SupportCandy Satisfaction Survey useful for WooCommerce stores?

It can be useful for WooCommerce businesses that use SupportCandy to manage customer support. Customer satisfaction ratings and ticket feedback can complement a WooCommerce support workflow, although the Satisfaction Survey addon itself is a SupportCandy extension rather than a dedicated WooCommerce survey plugin.